DOLBY JUMPING CANDY LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting djcandyllc.com, placing an order, or contacting our customer support team.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and what choices may be available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Personal and Contact Information: Your name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order history, transaction status, shipping details, and information needed to provide customer support.
Payment-Related Information: Payment status, transaction references, and other information supplied by our payment processors. Full payment card numbers and CVV security codes are not stored on our website servers as part of our standard checkout process.
Technical Information: IP address, browser type, device information, operating system, website usage data, and other technical information generated when you access our website.
Communications: Information you provide when contacting us about products, orders, returns, refunds, or other inquiries.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders for plush toys.
- Arrange shipping and provide order updates.
- Process payments, refunds, and eligible returns.
- Respond to questions and provide customer support.
- Maintain website functionality, security, and performance.
- Detect fraudulent transactions and prevent unauthorized activity.
- Maintain business records and comply with applicable legal obligations.
- Improve our products, website content, and customer experience.
- Send marketing communications where permitted by law and subject to applicable consent and opt-out requirements.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, improve website performance, understand website usage, and maintain security.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website features, including checkout and shopping cart functions.
Where required by law, we will provide appropriate notices and choices for non-essential cookies or similar technologies.
4. How We Share Information
We do not sell your personal information for money. We may share information as reasonably necessary with:
Payment Providers: To authorize and process payments, refunds, and transaction verification.
Shipping and Fulfillment Providers: To deliver purchased products and provide tracking services.
Website and Technology Providers: To host, maintain, secure, and operate our website.
Customer Support and Business Service Providers: To help us manage inquiries, orders, and business operations.
Legal and Regulatory Authorities: When disclosure is required by law, legal process, or a legitimate need to protect rights, safety, and security.
Service providers may process information according to their own privacy policies and applicable contractual or legal obligations.
5. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and loss.
No method of electronic storage or internet transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.
Payment transactions are handled through applicable third-party payment systems. We do not store complete payment card numbers or CVV security codes on our website servers as part of our standard checkout process.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.
Order and transaction records may be retained for up to seven years after an order is completed where appropriate for accounting, tax, legal, or business recordkeeping purposes, unless a longer period is required or a shorter period is required by applicable law.
When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable retention requirements.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to obtain a copy of your information, withdraw certain consents, or object to certain processing activities.
To submit a privacy request, email [email protected]. We may need to verify your identity before processing the request.
We will respond in accordance with applicable legal requirements.
8. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), may provide you with additional rights, subject to applicable conditions and exceptions.
These rights may include:
- The right to know what categories of personal information are collected and how they are used.
- The right to request access to specific personal information.
- The right to request deletion of eligible personal information.
- The right to request correction of inaccurate personal information.
- The right to opt out of the sale or sharing of personal information where applicable.
- The right to limit certain uses and disclosures of sensitive personal information where applicable.
- The right not to receive discriminatory treatment for exercising applicable privacy rights.
We do not sell personal information for money. If our activities constitute a sale or sharing of personal information under applicable California law, you may exercise the applicable opt-out rights described by law.
To submit a California privacy request, including a request concerning the sale or sharing of personal information, email [email protected] with the subject line “California Privacy Request.”
You may authorize an agent to submit a request on your behalf where permitted by law. We may request information necessary to verify the request and the agent’s authority.
9. Children’s Privacy
Our website is intended for individuals who are legally able to make purchases or who are using the website with appropriate parental or guardian involvement. We do not knowingly collect personal information directly from children in violation of applicable law.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
10. Third-Party Websites
Our website may contain links to third-party websites or payment services. We are not responsible for the privacy practices, content, or security of websites operated by others. Please review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website operations, or legal requirements. The updated version will be posted on this page with a revised effective date when appropriate.
12. Contact Us
For privacy-related questions or requests, please contact:
DOLBY JUMPING CANDY LLC
Email: [email protected]
Phone: 1 (413) 251-4065
Address: 506 S FOREST AVE, SANTA ANA CA 92703
Website: https://djcandyllc.com/
Do Not Sell or Share My Personal Information
If you wish to submit a request concerning the sale or sharing of your personal information under applicable California privacy law, please email [email protected] with the subject line “Do Not Sell or Share My Personal Information.”
We will review your request and respond in accordance with applicable law.