DOLBY JUMPING CANDY LLC ships plush toys to customers within the United States. We aim to provide clear shipping information so that customers know what to expect after placing an order through djcandyllc.com.
Shipping Destinations
We currently ship to eligible addresses within the United States. International shipping is not offered under our current shipping policy.
Please ensure that your shipping address is complete and accurate before submitting your order.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and applicable public holidays. Processing may take longer during peak shopping periods, holidays, severe weather events, or other circumstances beyond our reasonable control.
Order processing time is separate from transit time.
Estimated Delivery Time
After an order has been processed and dispatched, estimated delivery generally takes 3–7 business days within the United States.
These delivery estimates are provided for general guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other logistical conditions.
Shipping Fees
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
If a shipping promotion or free-shipping offer is available, its applicable conditions will be stated on the website or during checkout.
Order Tracking
When tracking information is available, it may be provided by email or through the shipping carrier. Please allow time for tracking details to become active after the package has been dispatched.
If your tracking information has not updated for an extended period or your order appears to be delayed, contact our customer support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.
Additional costs resulting from incorrect or incomplete address information may be the customer’s responsibility where permitted by applicable law.
Delayed, Lost, or Damaged Packages
If your order has not arrived within the expected delivery window, please contact us with your order number so we can review the situation.
If a package arrives damaged, please retain the packaging and take photographs of the affected items and packaging when possible. This information may help us assess the issue and determine an appropriate resolution.
Contact Information
For shipping inquiries, please contact:
DOLBY JUMPING CANDY LLC
Email: [email protected]
Phone: 1 (413) 251-4065
Address: 506 S FOREST AVE, SANTA ANA CA 92703
Website: https://djcandyllc.com/